CoreMatrix is a leading provider of consulting services related to the design, implementation, adoption and support of On-Demand Software Solutions for mid-sized to Fortune 500 companies. With industry specific solutions and experience gained from over 500 CRM projects, CoreMatrix is dedicated to helping customers extract more value from their CRM applications enabling them to quickly improve productivity and see a faster return on their investment.

Customers include: American Express, CitiGroup, Exelon, Merrill Lynch, and PMSI. CoreMatrix is headquartered in Red Bank, NJ with regional offices throughout North America.

Experience to help you succeed

CoreMatrix was founded in 2002 by former Siebel Systems veterans, with over 45 combined years working with mid-market and enterprise customers who were looking to deploy CRM solutions. CoreMatrix understands there are many factors that determine the success or failure of a CRM project. Too many CRM consulting firms and customers as well, believe CRM is a technology only solution and fail to address the other important aspects of CRM projects. A majority of the failed CRM projects placed too much emphasis on the technology challenges and not nearly enough on issues such as user adoption, change management, business processes, and executive involvement, training and on-going support. At CoreMatrix, we clearly understand all the key issues that need to be addressed in order to have a successful CRM project.

Dedication to 100% customer satisfaction

CoreMatrix has an absolute devotion to customer satisfaction, professionalism, respect, and a goal-oriented commitment to deliver quality services with honesty and integrity. These core values define who we are as a company, and are integral to our role as a trusted advisor to our clients. With every project, the CoreMatrix team is focused on five main principles:

Industry expertise & customized CRM strategies to meet your business needs

At CoreMatrix, we understand the balance between rapidly deploying a CRM solution and a well-thought out business and systems plan to ensure long-term success. The CoreMatrix team utilizes extensive industry and application experience, as well as best practices to customize your implementation plan.

Trusted advisor providing end-to-end solutions throughout the project lifecycle

Our experienced consultants are certified On-Demand CRM experts. Having completed over 500 salesforce.com projects, we understand how to maximize success, not only during the implementation stage, but equally importantly during post deployment. We act as your partner throughout each stage of your project lifecycle by providing end-to-end solutions customized to meet your unique needs and challenges.